Call recording is the automatic capture of phone call audio for later playback, quality review, training, or legal compliance purposes.
Call recording has been a standard feature of business phone systems for decades, used by call centres for quality assurance and training. For SMBs, it's increasingly valuable as a way to review what was promised to customers, resolve disputes, and understand what questions callers most frequently ask.
Recording calls is legal in most jurisdictions but typically requires informing the caller before the recording starts. In the EU, GDPR requires explicit disclosure and a lawful basis for recording — most businesses rely on 'legitimate interest' or explicit consent, announced at the start of the call.
Ringuno records every call automatically and stores the audio alongside a full text transcript on EU servers. You can replay any call from your dashboard, search across transcripts, and export recordings for your records. Retention periods are configurable.
Beyond compliance and dispute resolution, call recordings are a goldmine of customer insight. Listening to — or reading transcripts of — your actual inbound calls reveals exactly what questions your customers have, what objections arise, and where your communications could be clearer.
Join thousands of businesses using Ringuno to handle calls 24/7.
AI Receptionist
An AI receptionist is a software system that answers phone calls, responds to caller inquiries, and routes or takes messages — automatically, 24/7, without a human operator.
Speech-to-Text (STT)
Speech-to-text is the technology that converts spoken audio into written text in real time, enabling computers to understand and process what a person says during a phone call or voice interaction.
Natural Language Processing (NLP)
Natural language processing is the branch of AI that enables computers to understand, interpret, and generate human language — the core technology behind AI phone systems that hold real conversations.
GDPR
GDPR (General Data Protection Regulation) is the EU law governing how personal data — including voice recordings and call transcripts — must be collected, stored, and processed.