GDPR (General Data Protection Regulation) is the EU law governing how personal data — including voice recordings and call transcripts — must be collected, stored, and processed.
The General Data Protection Regulation came into force in 2018 and applies to any business that processes personal data of EU residents, regardless of where the business is based. For phone systems, this means call recordings, transcripts, caller names, and phone numbers are all personal data subject to GDPR rules.
Key GDPR obligations for business phone systems include: informing callers that a call is being recorded, stating the purpose and lawful basis for recording, storing data securely on EU-based servers, and providing a mechanism for individuals to request deletion of their data.
Ringuno is built GDPR-first. Every call begins with an automatic AI disclosure: the caller is informed they are speaking with an AI assistant and that the conversation may be recorded. Call data is stored exclusively on EU servers, and Ringuno provides data management tools in your dashboard.
Non-compliance with GDPR can result in fines of up to 4% of annual global turnover or €20 million, whichever is higher. More practically, callers increasingly expect their data to be handled responsibly — GDPR compliance is also a trust signal.
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AI Receptionist
An AI receptionist is a software system that answers phone calls, responds to caller inquiries, and routes or takes messages — automatically, 24/7, without a human operator.
Call Recording
Call recording is the automatic capture of phone call audio for later playback, quality review, training, or legal compliance purposes.
Virtual Phone Number
A virtual phone number is a telephone number that isn't tied to a physical phone line or SIM card — it routes calls over the internet to any device or system, anywhere.